Refund and Cancellation Policy

Last Updated: August 2026

1. Digital Goods and Services

NexPost provides instant access to digital services, including AI-generated CV optimizations and cover letters. Because our products are digital and compute resources are consumed immediately upon generation, all sales are considered final.

2. Refund Eligibility

Refunds are strictly limited to the following technical circumstances:

• System Failure: If a user makes a payment but the system encounters a fatal error and completely fails to generate or deliver the requested document (PDF or text).
• Duplicate Charges: If a billing error results in a user being charged multiple times for a single transaction.

3. Non-Refundable Scenarios

We do not offer refunds based on dissatisfaction with the AI-generated output. Users are provided with an interactive platform to review match scores, missing skills, and editable text before finalization. It is the user's responsibility to review and edit the generated content.

4. Cancellations

If you are subscribed to a recurring billing plan, you may cancel your subscription at any time through your account dashboard. Cancellations will take effect at the end of the current billing cycle, and you will retain access to the platform until that cycle concludes. No pro-rated refunds are provided for mid-cycle cancellations.